On our travels on the bike. We frequently visit Tim Hortons. And let me just ask this question. What in the world is happening to coffee shops. You ask for a double double. And you get a regular. Maybe. That is if you are actually served. They are mostly kids with no work ethics and the managers are buried in the back room.
Sunday was the worst day for Tim Hortons. We left our favourite Tim Hortons on Hwy 20 in Font Hill. The staff is friendly, there is always at least one manager on the floor or behind the counter. The young staff are kind and courteous. And if they do screw up a coffee which can happen. They are apologetic. After leaving there we went for a scoot trying to make it to Dunville but made a wrong turn somewhere (lol) and ended up in Welland. So my husband and I decided to stop for a coffee and recalculate our destination. We get in the coffee shop on Prince Charles next to the gas station. And Mark stood in line. I convinced him that it would be better to make a bathroom break before we order the coffee. WHAT A MISTAKE. I get out after him and notice that he is standing at the same cash he was at before he went to the bathroom and he has his bank card out. “Sweet”I thought to myself coffee is on the way. There was a young gentleman at the other cash and an elderly man behind us. The young girl (and I am remembering my politeness right now) that was at that cash before we went to the bathroom look at us 3 times, but said nothing. I asked mark what he ordered for me. He then told me that we weren’t even served yet. So I thought okay well that till is open. “Mark were you in front of this gentlemen or are we behind him” I asked. (I detest budders) he told me “Yeah I’m in front of that guy and in front of that guy at cash already. So we proceeded to move into the front of the cue. The young gentleman turned to us and apologized for jumping the line he didn’t realize that we weren’t helped yet. “No worries” I reply. “I would’ve been nice to be told by the actual employee behind the counter that she was not open anymore” but I’m smiling still thinking of the wrong turn I knew we made. We were waiting about 2 minutes when the (lovely girl) that had ignored us 3 times already opened her til up again and the older guy behind us jumped the line. “I’m done” I said to mark! I turned looked directly at the (lovely girl) and said, now very sarcastically “Real nice, you all sure know how to treat your customers”. Mark was pissed. He hates waiting to start but even more than that he hates being treated very rudely by staff and patrons alike. He works in the food industry and he would never act like that. So we storm out (without coffee) and Mark is ranting about the older man who jumped in. I was more pissed about the employee who so rudely and intentionally ignored us, I wanted to go back in and demand the managers number and the store location number, but mark would not let me.
We get to our bikes and this woman who saw it all and had bought two ten cup coffees offered us a coffee. I smiled and said “no thank you, we just want to get out of here.” When the older man comes out. Mark yells out “it’s a good thing I respect my elders. Even the $&$holes. ” I turned to Mark and told him not to worry. Then I called out afterwards “enjoy your coffee” and smiled. Yes I was a little sarcastic. But like I said I was more pissed at the employees.
So we fire up the bikes and head down the road to the next one that is located in a little strip plaza by a frozen yogurt place and a bar and grill. I tell Mark to stay out side and have a smoke while I grab the coffee. (I had an alterior reason). I get in and there are about 6 employees joking and laughing. The man in front of me who is patiently waiting for his coffee, is now starting to huff. So the girl who was getting the gentleman his coffee asked one of the other girls to serve the next in line. The reply to her was “oh no you can get it, your the pro” I guess my face had changed immensely at this comment because at that point 3 employees came forth and started trying to help me. I placed my order. (2 small double doubles and a small frozen raspberry lemonade). He repeated the order and three girls were on it or I thought. One burnt a coffee lid by placing it on the burner. And was laughing hysterically about it “oh this happened again. How did she say to get this off. I did this 2 days ago and I already forgot.” I asked the young boy behind the counter if he was able to get the store location from the Tim Hortons on prince Charles. I needed to speak to the manager. At that point all there ears perked up and they were catering again. I get my coffees and a young guy comes out of the back with a phone number and say thats all the information that they have. “Thank you”I smiled. And waited I saw the girl who I thought was making the frozen lemonade for me walked by with two for drive-thru. So I’m looking around to see if they have another machine. Nope two people have already been served, that were after me. The customers behind me are not impressed by the acting up going on. And finally I snapped. “Am I going to get the lemonade I ordered or am I going to have to make it myself.” The original girl who was helping the gentleman out in the beginning. (Who was probably the most professional one in there) apologized profusely and grabbed me a medium at no extra charge. Where was the manager the whole time? I’ll tell you. In the back probably playing games on her cell phone. It was like a children’s playground in there. I’m all about having fun but serve the customers first.
Where is work ethics nowadays? Is there any? I would never act like this at my job.
I horse around, have a little fun. But my production is always good. I take pride in what I do.
When I pack a box I think of how the customer that will receive that order will be happy that nothing is damaged and how nicely it is packed. And now with that small attention to detail they will be ordering again.
Well my rant is over.
Thanks for reading. And if you know of any coffee shops in your area that need attention please feel free to add on. They need to be held responsible for the actions of their employees. And the employees need to realize that their pay check does not come from some magical place in the sky.
BTW: I got a new bike this year. Yeah.😀👍 (why are there no motorcycle icons) My husband convinced me on getting the beautiful purple 2000 sportster. 1200cc. She rides like a dream. I’m hooked all over again.
See you on the flip side!